Posts Tagged ‘the right and wrong way to give feedback’

Day 108-110 How to Lead by THE BOOK: The Right & Wrong Way to Give Feedback!

Wednesday, October 27th, 2010

I’m in Dallas this morning and will soon be going to the Ziglar Headquarters. I’ll be interviewed by Zig Ziglar, and then I’ll do a web cast with Tom Ziglar on the topic: “Ten Proverbs, Parables & Principles To Sell More of Anything NOW!” After the broadcast, Rhonda and I will fly back to L.A. for the next few days where I’ve got dozens of hours blocked off for writing, How to Lead by THE BOOK.

I’m finishing up the chapter on giving feedback, where I’ll offer biblical blueprints for confrontation, positive reinforcement, and the consequences of not giving any feedback at all. Man’s way and the Bible’s way differ greatly in this arena. The following excerpt from this chapter will show you what I mean:

Man’s wisdom & way

“You’ve got to be careful with feedback. If you pat people on the back, it can make them lazy. At the same time, if you get in their face about performance shortfalls, they only get worse or poison the culture by complaining to others about how badly they’re treated. Overall, it’s best to play feedback close to the vest. You get more out of people if you keep them a bit off balance.”

If ignorance is truly bliss, then the people employing this leadership philosophy must be the happiest souls on earth! If you’ve ever uttered such nonsense, hit your knees and repent! In fact, if the people you inflicted this nonsense on during the course of your career are out of therapy and still willing to speak with you, apologize and ask their forgiveness.

God’s wisdom & way

If people do well, tell them! Proverbs 27:3 mandates: Do not withhold good from those to whom it is due, if it is in the power of your hand to do so. In fact, Hebrews 3:13 reminds you to do it quickly: …but exhort one another daily, while it is called “Today”, lest any of you be hardened through the deceitfulness of sin.

On the other hand, if someone errs or strays from the proper course, you are commissioned to address it: Someone who holds back the truth causes trouble. Proverbs 10:10. But while you may detest the behavior, you must love the perpetrator. In fact, confronting in love is what separates the biblically obedient from abusive bullies.