Posts Tagged ‘day 128-131 how to lead by the book’

Day 129-131 How to Lead by THE BOOK: How do You Hold People Accountable?

Wednesday, November 17th, 2010

Yesterday I spoke at a Leader’s Forum in Cincinnati with my friend and best-selling author, John Maxwell. There were 150 leaders in attendance and the topic of how to hold others accountable was one of the issues we addressed.

The first chapter of How to Lead by THE BOOK will tackle this challenge. Below is an excerpt that opens the chapter. It helps create perspective on the basis for accountability. In a future post, I’ll list some of the seven steps for accountability that I present in the book.

Man’s wisdom & way

“Get in their face with tough talk. Intimidate, threaten, and bully. If they don’t like it, they should either step up or opt out!”

In the one thousand leadership presentations I give each decade, I’ve discovered that this old school palaver is still the strategy of choice for many misguided leaders. While trying to find the right word to describe this tendency herein I couldn’t decide whether to use hopeless, futile, or stupid. Thus, I’ve decided to define this method for accountability as: hopelessly futile stupidity.

The BOOK’s wisdom & way

While visiting the Mount of the Beatitudes in Israel, I was struck by its prominence in height and stature compared to its surroundings. Thus, it is fitting that Jesus chose this spot to teach on the topic of elevated values and expectations. In Matthew chapters 5-7, Jesus outlined the revolutionary values of the Christian faith with His Sermon on the Mount. He presented clear behavioral standards, along with appropriate rewards or penalties contingent upon one’s obedience. Whereas the Old Testament ended in Malachi 4:6 with a curse, Jesus began His ministry teaching on the Mount with a blessing: Blessed are the poor in spirit for theirs is the kingdom of heaven. You are able to bless your people in a like manner when you clearly define what you expect from them. You simultaneously strengthen your organization as doing so provides an essential benchmark for accountability.   

Why did Jesus set forth expectations and values so early in His ministry? For the same reasons you must do so within your organization: You cannot possibly hold anyone accountable until you define what you expect in the first place! But even more importantly, it gave Him a chance to model what He expected with His own life. Even when Jesus’ mouth was closed, He taught by His example. You must do likewise. After all, you cannot credibly hold others accountable for the behaviors you’ve defined as non-negotiable unless you personally live them.

There is no record in Matthew of Jesus offering feedback to anyone, much less holding them accountable, until He had clearly defined what He expected from his followers. Using THE BOOK as a guide, consider the seven subsequent thoughts and rules to help you create a higher accountability culture in your organization. (Coming in a future post).