Archive for the ‘Uncategorized’ Category

How to Manage “Management Jerks”

Wednesday, November 1st, 2017

A “jerk” is defined as a contemptibly obnoxious person. Sadly, there are too many jerks in management who seem to believe their position gives them permission to abuse, micromanage, continually criticize, demean, complain about, disrespect or intimidate others. The costs for such behavior are staggeringly far reaching. In this article, I’ll outline common behaviors of management jerks and suggested remedies, for curtailing their behavior. While anyone may temporarily veer off track and demonstrate “jerk” behaviors occasionally, the persistent offender—the manager who is known for it—needs to change or be “changed.”

Four Quick Openers on Management Jerks:

1.    They are immature. They grow old, but they don’t ever seem to grow up. Their emotions control them, more than they manage their emotions.

2.    They often resort to jerky behavior to disguise their limitations.  Acting loud, obnoxiously, profanely, or disrespectfully can create diversions from limitations like incompetence, inexperience, ignorance or stupidity.

3.    They have a corrupt understanding of what it means to be a leader. They expect to be served by others, rather than look for ways to serve others and add value to them. He or she believes that people are there for them, and doesn’t grasp that he or she is there for their people. They behave more like a tyrant than a leader.

4.    Senior leaders who tolerate management jerks are spineless sell-outs who betray all those who suffer beside or under the jerk. They put their culture, team morale, momentum and results at risk because they don’t have either the skills or the guts to do their job and hold the jerk accountable.

Five Tendencies of Management Jerks:

1.    They privately and publicly criticize, yell, demean and/or disrespect others. This behavior may also include off-color language, or getting personal.

2.    Even when not engaging in egregious language like that in Point 1, management jerks tend to talk down to people. They are often short, sarcastic, and dismissive, and act as though everyone else is stupid or clueless.

3.    They rarely give positive reinforcement. On the occasions when they do commend someone for doing a good job, they tend to balance it out with something the person did wrong, or must do better. “Joe, you did a nice job with that customer….but it doesn’t make up for failing to make the last three deals.”

4.    Management jerks tend to be narcissistic in nature, and project a superior attitude that creates resentment and resistance in others. Those working for them work hard out of fear, not as a result of engagement or commitment.

5.    Management jerks are prone to self-destruct over time. They wear out their welcome by abusing customers and employees, disrespecting other leaders, toxifying the culture, and more. Of course, in their mind it’s never “their fault.”

Five-Step Remedy for Managing Management Jerks:

1.    Redefine, in writing, behaviors that are no longer acceptable and outline                       what you expect instead. Frankly, if you want great job performance you must define it and should have done so long ago. Be specific and give examples. Eliminate all loopholes and gray areas. Also make certain you explicitly explain to them the costs of their continued behavior: damage to morale, momentum, production, culture, brand, credibility, increased turnover and more. It’s important they see the big picture, and don’t just believe you’re nit-picking over “little” quirks in their personality.

2.    Discuss possible consequences for continued errant behaviors. There is no one-size-fits-all consequence in this instance since there are such varying degrees of possible wrong behavior. Thus, point out potential consequences depending upon the offense.

3.    Give immediate positive feedback on improved behavior. Whenever you’re trying to influence behavioral changes, you’ll need to reinforce it more often, and faster than in the past. Here’s why: behaviors that are reinforced and rewarded are behaviors that get repeated. But remember, the longer you wait to reinforce a behavior the less impact it has.

4.    Secure help: resources, a course, a coach, and the like to help equip the manager with better tools and more awareness to manage more effectively. When we ask someone to improve behaviors or results, it’s essential that we resource those changes with tools and training.

5.    Understand that you cannot change another human being in this regard. THEY must decide to change, and make the change. If after all the above steps are unsuccessful, demote, transfer, or remove the person. Demoting or transferring should involve moving the person into a position where they are humbled and are no longer in a capacity to abuse people—if such a slot is available—otherwise you should remove him or her. While the upfront costs of losing and replacing a manager can be high, the price you pay for keeping a management jerk is staggering in the long term. Bottom line: if someone wants to leave your organization because you expect them to live values they’re unwilling to live, let them go. It’s kind of like the trash taking itself out.

What’s Your Leadership Legacy?

Thursday, August 31st, 2017

The best leaders leave a legacy by reproducing themselves into high-potential team members. While leaders should train, coach, motivate, and care about all team members, mentoring is reserved for a select few. However, many mentor/mentee relationships are never maximized for two primary reasons:

 

  • In today’s microwave culture, time is not set aside for this essential leadership practice.

 

 

  • There is no clear structure or plan to systematically grow a mentee from “Point A” to “Point B.”

 

It’s been said that inheritance is what you leave behind, whereas legacy is whom you leave behind. This piece will outline nine basic tenets of mentoring high potential team members to help you multiply your leadership, grow others to their fullest potential, and edify your organization in the process.  

 

 

  1. Choose carefully. Don’t just mentor whoever is available, those who claim they want to be developed, or people you “like” or are comfortable with. The potential mentee must be ready, willing, and able to grow. Otherwise, you waste two people’s time in a low-return endeavor. You must be able to expect a significant return, over time, for your investment of additional time, energy, and resources.

 

 

  1. Think small. Mentoring effectively requires a meaningful time commitment; thus, if you are going to do it right, you can only expect to be an impactful mentor when mentoring a small number of people at any one time. One is preferable; two is ok; three or more is risky in that through your effort to mentor many, you will grow none in a meaningful manner.

 

 

  1. Think big. If you carefully choose the right mentoring candidates, and focus your energies on a small number of high-potentials, you should expect high-impact results over time: the key being, “over time.” Thus, it’s important to keep in mind that your role as a mentor is not to comfort the mentee; it is to grow him or her to entirely new levels of thinking, habits, skills, and accomplishments through following an intentional step-by-step process. Your time is too valuable to invest it intensely for anything less.

 

 

  1. Set specific objectives. Building on the last point, you should begin your mentoring relationship with specific objectives in mind. They can include: specific things to learn, tasks to master, habits to start or break, attitude or integrity areas to fine-tune, and precise objectives to accomplish. Define clear targets up front, and realistic deadlines to work towards. Once this is done, you have created clear expectations for a return on your investment, while offering the mentee clear growth objectives to work towards, creating an accountability benchmark in the process.

 

 

 

  1. Provide resources. You can’t just tell someone to run a marathon and expect them to be successful if all they have ever been trained to do is run around the block. Based on the specific objectives you have created, determine what you must do to resource the successful attainment of the objectives you have established: books, online courses, seminars, an outside coach, and the like.

 

 

  1. Provide empowerment. Equipping people and then restraining them is frustrating and wasteful. Once you have set clear objectives and trained the mentee how to do what is necessary to reach them, you must give the latitude and discretion they need to apply what they have learned. This step may also include you removing red tape or other road blocks that are potential minefields on the path to success. Frankly, if you are not prepared to let go of some authority and shift it to the mentee so they become less dependent on you and more effective in the process, you will never grow people to their potential. If it’s a matter of trust, then you have obviously chosen the wrong mentee. If, on the other hand, it’s a matter of your personal insecurity that causes you to hold your authority in a death grip, you will need to grow up emotionally so both you and the mentee can go up to higher levels of effectiveness.

 

 

  1. Give it away. Building on the prior point of providing empowerment and giving authority away at the appropriate time to a mentee, you can also create a win/win when you mentor someone in how to perform a task you are currently doing. Ideally, this would be in something that takes you out of your zone, but would increase the mentee’s capabilities and make them more valuable to the organization. Start with one particular task that doesn’t bring a high return for you and perform the task with the mentee, explaining why you do it that way. Encourage him or her to find a better way to do it as long as they achieve the desired result, in the desired time. Then have them do the task while you watch (an inventory, interview, conducting a meeting, etc. are some possibilities), providing feedback afterwards to help them improve performance. Then, when you feel they are ready, let go and let them run with it.

 

 

 

  1. Be available. Mentors should meet regularly with mentees to accelerate coaching, determine additional needs or challenges, gauge progress, and continue to build their relationship. This is why an effective mentor must be willing to start investing greater amounts of time into smaller groups of strategic people, and not take on too many mentees at once. You can’t mentor by memo, voicemail, or e-mail. Those are supplements, and not substitutes for your personal presence, engagement, and impact.

 

 

 

  1. Teach this process to the mentee so that he or she can pay it forward. This is where it really gets good. Ideally, the mentee will have someone in the organization—a direct report—they can implement the same mentoring process with. As they invest in others, they will grow their own skills and further add value to the organization by developing a deeper bench and culture of growth.

Going A.P.E for Attitude, Passion, and Enthusiasm

Tuesday, July 18th, 2017

In September of 2017, my fourteenth book, Unstoppable will be released. In the book, I discuss four types of performers: undertakers, caretakers, playmakers and game changers, and outline steps to elevate one’s personal and business life to game changer status. The eighth chapter is titled, “Go A.P.E.,” and it outlines the importance that attitude, passion, and enthusiasm have in excelling consistently well in any endeavor. In this column, I’m sharing a sneak preview from that chapter. This is a topic I will also discuss in an upcoming episode of my podcast, The Game Changer Life. Use this to evaluate and elevate your own level of attitude, passion, and enthusiasm, and to inspire more in others.

Attitude, passion, and enthusiasm are “inside jobs.” While one person may alter the mood of another based on how they treat them, one’s prevailing attitude, passion, and enthusiasm starts from within. They are also critical success factors that help lift one to unstoppable status and are greatly triggered by your personal WHY, your personal purpose and most compelling reasons for why you get  up each morning.

Lesser performers require excessive external stimulation to elevate their attitude, passion, and enthusiasm. It seems every day they need to be hugged, burped, coddled, cajoled, begged, bribed, or pumped up in order to deliver anything over and above baseline work. If this describes you, or someone on your team, you have work to do.

For the sake of perspective, consider the definition of each of these three vital traits:

  • Attitude: “A settled way of thinking or feeling about someone or something, typically one that is reflected in a person’s behavior” (Google).

The odds of someone changing another’s “settled way of thinking” are more than remote. The reality is that attitude is a choice. While you cannot control what happens to you, you can choose your response. And the quality of your career and life will depend greatly on the quality of that choice. Stoppable people choose the wrong response to setbacks, disappointments, rejection, defeat or failure much—or most—of the time. Then, they wrongly blame someone or something for “giving” them a bad attitude.

Be thankful that no one or nothing has the power over your life to open your head, shove in a bad attitude, and leave you to suffer. YOU get to choose your thinking, your attitude, and how you will respond; and the game changer wouldn’t accept anything less.

 

  • Passion: “A strong feeling of enthusiasm or excitement for something, or about doing something” (Merriam-Webster).

 

Feelings of enthusiasm and excitement caused by external stimulation are short-term spikes that fire you up for an instant and fade just as quickly. It is the excitement and enthusiasm birthed from within, from one’s WHY, that burns consistently and intensely over time. No one can make you passionate about someone or something. Real passion comes from the heart-out, not from the external-in. Passion is not something you seize; it is something you are seized by.

 

  • Enthusiasm: “Intense and eager enjoyment, interest, or approval” (Google).

The origins of the word “enthusiasm” come from the Greek word “enthousiasmos,” meaning that one is “possessed by a god, inspired” (Google). To be enthusiastic then, in essence, means that you are filled with God.

While passion and enthusiasm are similar, the “eager enjoyment” aspect of enthusiasm makes it stand alone. This is the mindset to be content and enjoy—to the make the best of—any state you are in. To not only be enthusiastic when things go well, or when you have the wind at your back, but to enjoy the challenge of: learning the lesson, leaving a comfort zone, making a change, taking a risk, and accepting coaching that hurts because you know it will make you better.

 

People with the right attitude, passion, and enthusiasm magnify whatever talent and skills they have exponentially. Those lacking any of these three qualities marginalize whatever talent and skills they have drastically.

 

Check Your Birth Certificate

 

When you check your birth certificate I can promise you that you will not find, “Has a great attitude, passion, and enthusiasm” listed anywhere on it. Nor will you find the words: negative, lifeless, and indifferent. Nope, these are states you create for yourself, from within yourself, and based on how you choose to see life, the philosophy you create and embrace, and what you decide to make of your one opportunity on this planet. This is both great, and bad news. The great news is that living an unstoppable life anchored in right attitude, passion, and enthusiasm are all within your control; no one can prevent you from becoming these things, or cause you to become unlike these things. The “bad” news is that if you have been accustomed to traversing through life as a sniveler, blaming other people or things for why you have the wrong attitude, or no passion and enthusiasm, then you are going to have to toss that crutch away and emotionally grow up so you can go up to your fullest potential as a human being.  To sum it up, the bad news is, it is all on you.  The great news is, it is all on you. It all decides on how you choose to look at it. And someone aspiring to become unstoppable and live their life dominated by the game changer mindset understands that choosing to see this reality as great news or bad news is one of the easiest choices they will ever delight in making.

In case it hasn’t sunk in yet, you own your attitude, passion, and enthusiasm. To become an unstoppable game changer, reflect and take steps on the following four points:

  • Knowing how much it will affect your attitude, passion, and enthusiasm, have you clearly defined your compelling WHY, your bold purpose for doing what you do each day? Is it in writing? Are you reviewing it each morning to help get focused and in the zone?  The WHY fuels attitude, passion, and enthusiasm.

 

  • As you review the definition of attitude (“A settled way of thinking or feeling about someone or something, typically one that is reflected in a person’s behavior” (Google)), what about your “settled way of thinking” must change for your attitude to improve? Might it involve blame, excuses, a focus on external conditions, the ease with which you are offended, your philosophy towards work ethic and doing all you can, et cetera?

 

  • As you review the definition of passion (“A strong feeling of enthusiasm or excitement for something, or about doing something” (Merriam-Webster)), what must you start doing and stop doing to increase your excitement and enthusiasm for what you do each day—despite external conditions that may seem to conspire against you?

 

  • As you review the definition of enthusiasm (“Intense and eager enjoyment, interest or approval (Google)), where can you increase your sense of enjoyment in areas where you are currently prone to get out of your zone—setbacks, rejection, a lost sale, a bad game—by focusing on how you can become better and more unstoppable as a result of it?

 

You can rest assured that as a leader, your level of attitude, passion, and enthusiasm will set the pace for the team. Your speed is their speed; for better or for worse.

Arguing with Success

Thursday, June 8th, 2017

Arguing with Success

Dave Anderson

 

In an episode of my podcast, The Game Changer Life, I talked about workplace “undertakers.” These team members fit into two primary categories:

  1. They do sub-baseline work. Someone else has to do their share, clean up their messes, or follow them around doing damage control.

 

  1. Toxic achievers. These team members may be a top performer, or even the top performer, but they cut corners, violate core values, demonstrate substandard integrity, abuse other people on the team, and the like

 

Oftentimes, managers are prone to look the other way concerning toxic achievers, because they are a top performer. In their reasoning, “You can’t argue with success.” They are wrong. Dead wrong. You absolutely can argue with success if you are getting results the wrong way. It’s the difference between building your success on sand versus stone. Building it on a sand foundation where corners are cut or values and people are abused is unsustainable. It’s like the college basketball coach who wins the championship, but in the process violates recruiting rules, pays players, and manipulates academic records. His results would suggest he is highly “successful,” when the reality is that his success is an illusion, a fraud, and in time he will self-destruct.

Following are four “successes” you can argue with. They are danger signs that your (or another’s) success is built on sand; and, that time will show it to be unsustainable.

 

  1. You are successful because you are a micromanager. You are really good at what you do, so you make every decision and have all the ideas. In fact, everything has to be cleared through you.

An inconvenient truth is that micromanagement often works in the short-term; but, in the long term, you will become overwhelmed, your people will be demoralized and feel stuck, and the organization will decline as a result.

 

Remedy: To build your success on a foundation of stone, work to make your people less dependent on you, not more so. This frees you up to do bigger-picture leadership tasks: to create vision, determine strategy, and build your culture. Leave the decision of what type of paperclips to buy to someone who is closer to the situation, and someone more likely to make a good decision as a result.

 

  1. You are successful because you are a jack-of-all-trades, and can do everyone’s job; in fact, you often do.

While it is helpful to know a little about a lot of things in your dealership as it gives you a more valuable perspective, it’s not wise to do a little of a lot of things, as that will continually break your focus and momentum, and take you out of your strength zone far too often. Working on too many things, rather than on the right things—the big-picture- leadership things—is a recipe for eventual decline and irrelevance.

 

Remedy: Jacks-of-all-trades are, of course, masters of none; but, while many brag about the first half of the cliche, they conveniently forget the consequence so clearly spelled out in the second half. Highly effective leaders delegate weaknesses, and staff weaknesses; they don’t engage in them. To excel at anything, and leadership is no exception, you have got to spend more time in your strength zone doing what you are wired to do, the tasks you are best at, and what is most likely to leave you most fulfilled personally, and leave the dealership most profitable.

 

I have met managers with immense people skills who can inspire, stretch, and develop people to entirely new levels of performance, but they never spend time with people because they are still designing the weekly ad, or writing out next week’s schedule— something they should have delegated long ago.

 

 

  1. You are successful because you work bell-to-bell and never take a day off.

Do I really have to explain why this is unsustainable? Perhaps you are already suffering marriage problems and health issues, and are experiencing the consequences a severely out-of-balance life brings, and know full well. If not, you have probably seen it if you have been in the business a while. Don’t be foolish enough to think that you are somehow the exception.

 

Remedy: A key to having a balanced life away from work is getting better at what you do while you are at work—both personally and through building a team. This will result in your not having to spend as much time on the job as you are now, and mean you can actually have a life. Until you learn how to work smart, from your zone, and consistently execute (with excellence) the non-negotiable activities most predictive of creating the desired result, you will just be another overworked, out of shape, twice-divorced, addicted-to-something, “car dog,” who makes a good living but never really has a great life; one who has been “lived,” but never truly lives.

 

 

  1. You are successful because you lie, cheat, steal, or shortcut processes.

Ok, this one is uncomfortable, but I would be remiss not to mention it. It happens. Like me, you probably know someone, or multiple people, it has happened to over the years. They looked good for a while, and may have even been the person pointed to as an example: to be like “Joe” or “Jane.”  But then the storm came, and the success built on sand crumbled almost overnight. You can call it cause and effect, sowing and reaping, or whatever else you like. I call it inevitable. It will happen. And it will happen to you if you are guilty. It is just a matter of time.

 

Remedy: If you are really as good as you think and say you are, do you really need to lie, cheat, steal, or shortcut processes to get results? Is it worth losing your self-respect, reputation, family, and possibly your freedom?

 

There are numerous other examples I don’t have space to elaborate on: having a hot product or robust economy that puts results on steroids and seduces you into abandoning sound disciplines because it’s gotten so easy, and more. But, as it should be quite obvious, you absolutely can argue with success. Because what’s more important than the fact you are achieving success is how you are getting it. The how tells the real story about where you are headed—to an unsustainable foundation of sand that is here today and gone the next quarter, or to a do-it-right  foundation of stone that stands the test of time.

How to “Win the Locker Room”

Thursday, April 13th, 2017

How to “Win the Locker Room”

 Dave Anderson

 

“Losing the locker room” is not a condition limited to athletic teams. Any leader engaging in destructive, selfish, or other counter-productive behaviors risks losing the hearts, minds and esteem of his or her team. Following are five ways to be a leader who wins your “locker room,” and consistently draws the best effort and results out of your team.

 

Three Signs You Have yet to “Win the Locker Room,” or Have Outright Lost It

 

  1. Team members comply, but they don’t commit. They routinely do just enough. They don’t initiate. They appear more indifferent about what they are doing than passionate about it. In fact, you can gauge your success in winning your locker room based on the amount of discretionary effort you routinely receive from team members. Discretionary effort is the above-and-beyond effort you get from others without having to ask for it, threaten them for it, or bribe them to get. Without discretionary effort, you may be losing, or have already “lost the locker room.”

 

 2. Team members aren’t engaged. A “happy” or “satisfied” team member isn’t necessarily engaged. After all, droves of folks are happy and satisfied to do the bare minimum each day, never be held accountable, and expect a maximum return. Engagement however, is when your people are emotionally invested in the company’s goals; they care deeply about the organization and their ability to contribute to it. If they’re not engaged, you may be losing, or have already “lost the locker room.”

 

 3. Team members don’t buy into new changes, processes, strategies, and more. They overtly, and covertly, resist anything new. Their attitude is mostly cynical, and sometimes hostile to your ideas. When people don’t buy into anything you try to do or change, it’s often because they haven’t bought into your leadership, which indicates you have lost or are “losing the locker room.”

 

Five Ways to “Win the Locker Room”

 

“Winning your locker room” starts with having credibility not only as a leader, but as a person. You also “win the locker room” when team members can see and feel the positive impact you’re having on their growth and development. Here are key actions that address both of these factors:

 

  1. You “win the locker room” when you “own it.” Owning it includes taking responsibility for the team’s results, admitting your own mistakes, and giving away credit to others who deserve it. These high-integrity actions build trust and belief in your leadership. Owning it also includes personally renouncing excuses, and setting the right example by focusing yourself and your team on the aspects of your job you can control; and, not allowing yourself or team members to become “victims.”

 

2. You “win the locker room” by keeping your commitments. If you commit to do something with—or for—a team member, you are obligated to do it; even if it takes more time, inconvenience, or expense than you first estimated. If you “talk right and then walk left” you break trust and leave your people behind. At the end of the day, if people can’t count on you, they won’t trust you; and, if they don’t trust you they won’t follow you.  And who can blame them?

 

 3. You “win the locker room” by making team members feel part of something special. People spend immense amounts of their adult life in the workplace and are more engaged when they feel part of something special—a meaningful team mission and vision. High quality people want, and expect, meaningful work. Making people feel part of something special also mandates you make their own contribution towards that end very personal, so they more clearly see their role in helping the organization’s success. How clear is your mission and vision? If we were to survey ten people at random today and ask them what the mission and vision are for the organization, would their answers be identical? If not, you potentially have chaos in the cubicles, competing agendas, people with “jobs” rather than “causes,” and are on your way to losing, or have already “lost the locker room.”

 

 4. You “win the locker room” by helping team members grow personally and professionally. When people feel they’re getting better on your watch, loyalty kicks in. Training them, giving fast and candid feedback, increasing their latitude and discretion, and letting them make decisions on their own are essential steps to helping leave people better than you find them. Helping your people grow also means you set personal growth objectives for a quarter, year, etc., and then resource that growth as is necessary. Human beings develop to their potential in structured environments, buttressed by intentional growth objectives—not by chance, or simply by showing up each day. If your people aren’t growing, not only will their ability to contribute to the team plateau, their own self-esteem will as well. Team members who feel stale or stuck become apathetic and indifferent—a sure and eventual recipe for “losing the locker room.”

 

 5. You “win the locker room” when you develop a team that wins. Little unifies a team and builds buy-in to your leadership faster than winning. Getting results as a team builds unity, momentum, morale, as well as your personal credibility. People may like you, but if they don’t eventually feel like they’re winning, that they can win, or that you’re a winner, they will mentally check out on you. Winning, winning often, and doing it the right way, go a long way in helping you win the affection and respect of your team, and to “win the locker room” as a result.

Accountability is up to YOU

Thursday, April 13th, 2017

  Accountability is up to YOU

Dave Anderson

 

By definition, someone that leads is expected to “go in front; to show the way.” A key to leading by the right personal example—showing the way—is holding people accountable for behaviors and performances you’ve determined as essential for the organization’s success. Frankly, if you’re in a leadership position, holding others accountable isn’t an option—it’s your duty. Failing to consistently execute this duty results in ongoing damage to: your culture, team morale and momentum, your brand, the customer experience, your personal credibility, and more. Doing your job and holding people accountable however, brings forth numerous benefits that enhance your organization’s fitness.

 

Following is a compelling handful of benefits that should encourage you and your leaders to work harder to develop both the skill set and the mindset to effectively hold others accountable; in essence, making sure every person in your dealership is held responsible for both the behaviors and results you’ve outlined as non-negotiable.

 

Benefit #1: Holding people accountable protects and strengthens your culture.

When deficient behaviors or results cause your dealership’s culture to weaken, the foundation of your entire organization is at risk. By doing your job and establishing clear values and standards, a compelling mission that unites a team, and providing team members the training and tools they need to be successful while holding them accountable throughout the process, you become a productive chief architect and primary influencer of your culture.

The alternative is to fail in shaping your culture according to the right standards, and allowing outside forces—often influenced by societal trends like a rising sense of entitlement, a growing absence of absolutes, and a participation-trophy-non-performance-mindset—to shape your culture in its image. After all, you can’t not have a culture. The telling questions are whether you’ll take control and shape it according to productive values and standards, or leave it up for grabs and allow it to be shaped from the outside-in. Many weak-minded, untrained, politically correct people in leadership positions today are choosing the latter route and reaping a resulting banquet of mediocrity.

 

Benefit #2:  Holding people accountable ensures they work towards their fullest potential.

Effective leaders are effective developers of human capital. Through coaching, training, mentoring, empowerment, resolute clarity, and accountability, their objective is to continue to stretch team members to their fullest potential. Frankly, that’s not going to happen if you let people just “get by,” because you lack the skills or mental toughness to hold them accountable for using the resources and opportunities you provide, and for executing what you’ve determined as essential for their growth.

Political correctness has seduced some leaders into believing that it’s somehow harsh or offensive to tell people the truth about how they are doing, or apply consequences for behavioral or performance failures. But what’s truly harsh is letting people fail on your watch because you won’t do your job. Overall, the objective of accountability isn’t to fire people; but rather, to prevent you from having to fire them because you don’t let things get that far. Accountability also ensures that top performers continue to grow rather than slide back into their comfort zones. We live in a pampered age where many people have been lied to and coddled long enough about the realities concerning their performance. If you care about people, you will: challenge them, equip them, empower them, and confront them when necessary.

The most effective leaders I know convey the following with both their words and actions:

  • “I’m hard on you because I believe in you.”
  • “I hold you accountable because I care.”
  • “I stretch you so you never have to regret giving less than your best.”

These leaders understand that in their endeavor to help the people in their charge reach their fullest potential, they are never likely to hear these words—or words like them:

“Thanks for being easy on me. You changed my life.”

 

Benefit #3: Holding people accountable facilitates effective execution.

This one doesn’t require much elaboration: without effective execution, vision is irrelevant and strategy is worthless. At the end of the day, people do what they are held accountable for; you teach them how to treat you. If there aren’t consequences for poor behaviors or performances, you can expect to see more of them. The behavioral science principle rings true: if you want to change a behavior, you must change the consequence for that behavior.

 

Benefit #4: Holding people accountable ensures better team member experiences.

This one is obvious, and painful. When people don’t do their job, or don’t live the values, productive team members can become distracted, overwhelmed, and demoralized. They also tend to feel they’re working in a less special workplace since people who shouldn’t even be there in the first place are showing up and being paid every day—and making their lives miserable in the process.

 

Benefit #5: Holding people accountable ensures better customer experiences.

Since employees having a better experience will create better experiences for customers, the stakes are high that the prior point is a reality in your culture. The payoffs are numerous, but perhaps the biggest is that customers who enjoy better experiences are more loyal and find price less relevant, are more likely to return, and are potential referral machines.

There are many more benefits, but let’s conclude with this thought: to earn greater buy-in and leadership credibility, it’s essential to understand that holding yourself accountable to values and standards as a priority is where accountability must begin. Your number one duty where accountability is concerned is first expecting more from yourself than you do from others—being a living embodiment of consistently excellent performance and living core values. In my two-day workshop on How to Master the Art of Accountability, we spend a fair amount of time evaluating our own attitudes, behaviors, adherence of values, and execution of job duties to ensure our talk and walk are consistent. Letting ourselves slide while we preach accountability to others is a pathetic form of hypocrisy.

It’s also important to repeat, and recall that it is essential we as leaders provide the clarity, feedback, tools, and empowerment our people need to live out and execute the behavioral and performance objectives we have set forth for them. Thus, our first duties where accountability is concerned are to do our job well and walk our talk.

 

Consequences Aren’t What’s Harsh

Thursday, April 13th, 2017

Consequences Aren’t What’s Harsh

Dave Anderson

 

In today’s pampered age and increasingly politically correct climate, “applying consequences” has somehow become perceived as harsh, unfair, or as demonstrating excessive intolerance. Frankly, however, what is truly harsh and unfair is allowing people to underachieve—or fail outright—on your leadership watch because you don’t have either the skill set or mindset to effectively apply consequences. What’s also harsh and unfair is allowing someone to lower team morale, create poor customer experiences, violate your values and break team momentum because he or she isn’t held accountable with consequences for their actions. And speaking of “intolerant,” the highest performing cultures happen to be highly intolerant of certain behaviors and performances that may put the entire entity at risk. I recently filmed a DVD on this topic, and placed it on our virtual training platform. The feedback was so overwhelmingly positive, that I want to share some of the principles in this piece.

 

A consequence is defined as the result of an action or condition. An important Law of Behavioral Science states that, “If you want to change a behavior, you must change the consequence for that behavior.” Without consequences for inappropriate behaviors or results, you must continue to revisit the same issues continually without any long-term change in behavior, or improvement in results. Bearing this in mind, consider these seven rules, thoughts, and strategies concerning the effective application of consequences:

 

  1. Consequences are not one-size-fits-all’s. They should be customized to fit various offenses. Obviously, you’ll most likely have a different consequence for someone who is ten minutes late to a meeting than you would the person misusing a company credit card.

 

  1. Consequences are most effective when spelled out in writing. For example, in your employee handbook, you may have something like this clearly outlined: The first time you’re late to work within a twelve-month period, you will receive a verbal warning; the second time, you are written up; the third time, your employment is terminated.

 

These, of course, are just examples and I’m not recommending them; nor am I recommending you not use them. Again, there isn’t a one-size-fits-all remedy. Consequences may vary depending on your culture’s makeup, what you’ve done previously, and more.

 

  1. Depending on the offense, consequences often include a form of progressive discipline. As set out in the prior point, the severity may increase with frequency of offenses.

 

However, for more serious offenses like sexual harassment, lying, cheating, theft, and the like, you probably don’t want to give multiple chances. In strong cultures there is no tolerance for those behaviors and the consequences philosophy is pretty much “one and done.” It’s wise to check with your HR team and legal counsel, as laws concerning outlining and applying certain consequences may vary from one city or state to another.

 

  1. Once established, consequences must be enforced. Make exceptions to stated consequences at your own great peril. You can destroy your personal credibility and open yourself up to discrimination suits.

 

As weak and pathetic as the following will sound, it is true: you are better off not to have a standard at all, than to have a standard with a pre-established consequence that you fail to enforce. As parents who raise spoiled brats can testify, you’ll actually have more credibility not establishing a rule or standard than you will by doing so, declaring a consequence, and then flinching when the time comes to apply it.

 

  1. Consequences must be specific in order to be effective and enforceable.

 

“If you come in to work late again there are going to be consequences” is worthless. What does that mean exactly? They get a spanking? You’re going to egg their house, or give them a wedgie? Laying out specific consequences is both more effective and credible.

 

  1. You don’t necessarily need consequences for everything. In strong cultures, things like peer pressure provide an unwritten consequence for things like leaving dishes in the sink, taking someone else’s lunch, or keeping a sloppy work area. However, you should absolutely have consequences for your non-negotiable behaviors (core values), outcomes, and the essential activities and processes most predictive of creating the prescribed outcomes.

 

  1. Consequences can include a wide array of possible actions.

 A.Verbal warning.

 B. Written warning.

 C. Suspended without pay.

 D. Loss of privilege.

 E. Loss of responsibility.

 F. Probationary period.

 

Keep this in mind: whenever you begin to tighten up clarity and consequences in your business, some may accuse you of micromanaging. This is nothing more than an attempt to manipulate your behaviors to their advantage, hoping you back off. Micromanage is defined as: to control with excessive attention to minor details. Bearing this in mind, it’s easy to point out that non-negotiable behaviors like core values, your desired outcomes, and the essential activities and process most predictive of creating those outcomes are far from “minor” details. In fact, the failure to execute said behaviors, activities, and outcomes puts your entire organization at risk.

Followers Are Earned

Thursday, April 13th, 2017

Followers Are Earned

By Dave Anderson

 

The first section I teach in my Up Your Business 3.0 Super Leadership workshop is called, “How to Become a Leader Worth Following.” In it, I list eight essential traits leaders should demonstrate daily to add value to their team. I open the section with a few points for perspective on leadership:

  • A title doesn’t make you a leader; it simply buys you time to become one—to earn influence or to lose it, to get the job done or to blow it.
  • Ultimately, leadership is performance, not position. It’s a daily choice you make, not a place at the head of a conference table where you sit.
  • It’s delusional to believe that someone in a leadership position has “followers” simply because he or she has a leadership title. Followers are earned; they are not automatic.

In this column, I’ll address the third point and include steps to convert subordinates into followers. But first, here are three quick opening thoughts to set the stage:

1. Subordinates are not committed, they are compliant.

By definition, a subordinate is “a person under authority or control of another within an organization.” Frankly, this sounds more like a driven stake than a stakeholder. At the end of the day, a compliant subordinate tends to do just enough to get by and then stop. They have a “job,” and nothing more. It’s safe to say that you won’t build a great organization around this baseline level of effort.

By comparison, a follower is defined as, “a devotee to a particular person, activity or cause.” Someone devoted is far more likely to go the second mile than one who is just under authority and compliant.

2. Before you earn followers, you must first earn buy-in from your people. 

Buy-in is never automatic, regardless of how long you’ve been the leader, or even if you own the place. And until people buy into you, they’re not going to buy into your vision, ideas, changes, processes and more. Here’s a quick run-down of what subordinates must buy into to become followers:

  • Your character. They ask, “Can I trust you?”
  • Your competence. They need to see that you: know what you’re doing, make good decisions, and are steering them towards success.
  • Your consistency. Do you demonstrate sound character and competence consistently, or only every once-in-a-while?
  • Your compassion. Do you care about them, or are they just another head in a herd of cattle—a means to an end that you use to get what you want out of life?

3. Just as your leadership style can convert subordinates into followers, so can it demote followers into subordinates.

Your leadership ultimately elevates or devastates team effort and performance.

With the following points in mind, here are four steps to convert subordinates into followers:

4. Enroll team members in a mission and vision bigger than themselves.

Mission and vision unify a team around a common purpose and direction. This addresses an important human need, not just in the workplace, but in life: human beings want to feel part of something special; that they have a cause—a campaign—and not just an existence.

Mission is your purpose and defines why you exist as an organization. Without a clear and compelling mission, team members are prone to develop their own agendas and do what’s right in their own eyes, instead of what moves the team forward as a whole. Vision is a specific and quantifiable direction, giving the team a common goal to unite behind and work towards. Strong mission and vision bring clarity to the workplace, and clarity empowers people, focuses attention, and ignites effort.

 5. Prepare to earn buy-in daily.

Buy-in earns the discretionary effort necessary to move subordinates into the ranks of a true follower. Discretionary effort is the extra work someone puts in because they want to, not because they’re required to. It’s the mark of strong teams, robust cultures, and effective leadership. In fact, you can measure your own leadership by how much discretionary effort you’re currently getting from your team. If it’s a lot, then congratulations. If it’s anemic, you have some work to do.

 6. Learn how to motivate team members as unique individuals.

You must know people to move people; and, when you take the time to find out what moves each of your people personally, you help build the personal connection that foreruns commitment. Did you get that last point? Connection foreruns commitment. That being said, do you spend enough time connecting with, building relationships with, and trying to understand the unique makeup of each of your direct reports? If not, you have even more work to do.

7. Invest heavily in their development.

Knowing that they’re growing motivates, stretches, and inspires team members to give greater effort to apply what they’re learning and achieve even more. One of the greatest triggers for extra performance in the workplace is knowing you’re getting better and wanting to show it. As you spend time and money investing in your people, they tend to want to use what they’re learning and will become more committed performers in the process. Frankly, if you don’t invest in your people, not only do you not deserve buy-in from them, but you also don’t deserve to retain them at all; and, you probably won’t—it’s just a matter of time.

As you become more aware of the steps you need to take to earn and keep buy-in, and convert subordinates into followers, you’ll find it’s not a to-do list item that you ever scratch off as “complete.” Rather, it’s a daily leadership discipline that pays substantial benefits for the leaders who care enough about their people to prioritize their people in this manner.

Give It Up!

Thursday, April 13th, 2017

Give It up!

By Dave Anderson

 

In sports you hear much about an athlete being “in the zone,” where their focus is sharper and performance excels. But being in the zone doesn’t apply only to athletics; it’s relevant in any job or endeavor where performance matters.

The “zone” is defined as: a temporary heightened state of focus that enables peak performance. With that in mind, our objective should be to make the state of heightened focus less temporary, so that peak performance can continue—and to help our people do likewise. In order to get in your zone more often and stay there longer, it’s important to identify the things that can put you there, or take you out of a heightened state of focus. Following are five things we have to give up to get in our zone more often and stay there longer, so we can then go up to the next level of performance and results.

 

  1. Excuses. You can’t focus on what you can control, maintain a play-to-win mindset, or operate at peak levels while you’re making excuses. Excuses waste time and energy as you rationalize why you’re not responsible, rather than: owning your results, staying in your zone, and moving forward. If you dropped the ball or fall short just say, “I screwed up. I own it. I’ll be better because of what I’ve learned from it, and I’m moving on.” There is no retort for that brutal honesty, nor is focus lost on achieving the objectives that matter most. Excuses are zone-busters. Owning your results heightens focus and enables peak performance.
  1. Procrastination. Procrastination breaks momentum and wastes time as you continually revisit matters that should have already been decided or executed. Nor can you maintain a state of heightened focus when you’re going in circles. Action keeps you in motion and enhances focus. Even wrong action can benefit you—if you’re paying attention, realize your error, learn something in the process, correct your course, and then restart progress towards your goals. Procrastination is a zone-buster. Taking action on what needs to be done heightens focus.
  1. Obsessing over competitors. In one of my workshops I describe the differences between caretakers, playmakers and game changers within an organization. Caretakers hope they can measure up to expectations, or to what a competitor is doing. Playmakers study the competition and devise a plan to counter them. Game changers act as though they are the competition and set a pace others must study, counter, and combat. Of course, you should be aware of your competition; but, you can’t focus on what you do best and operate at peak performance levels when you’re obsessing over them.
  1. A focus on external conditions. The weather, economy, manufacturer’s decisions, product recalls, interest rates, a competitor’s advertising and actions, the time of year, and factors like these are among external conditions that can impact results but are beyond your control. There will always be external conditions you can blame for a lack of results, and by doing so lose a sense of heightened focus on what you can control—taking a giant leap out of your zone in the process. As a leader it’s essential that you get this—you are still responsible for results, and when you blame external conditions to justify your failures you are confessing two things: you don’t have control of your destiny, and you don’t have a solution. And leaders get paid to be in control and find solutions. By resolving up front that you will not allow external conditions to dictate outcomes, you heighten your focus on what you can do and control to get the job done. Navigating through obstacles with a locked-in focus on results keeps you in your zone. Blaming external conditions is a zone-buster.
  1. Complacency. By its very definition of being calmly content and smugly self-satisfied, complacency is an obvious and brutal zone-buster. Your chances of having a heightened state of focus that enables peak performance while calmly content are nil. A heightened state of focus activates energy, creates urgency and drives alertness; not something you’re likely to feel when smugly self-satisfied.

 

Excuses, procrastination, obsessing over competitors, focusing on external conditions and complacency are common conditions in even ultra-successful dealerships, from the top down to the front line. This is why so many businesses, while “successful,” also miss their potential by a mile. People go out of their zone too often, and take too long to find their way back in, often requiring a deadline, incentive, threat, or end of the month push to create the heightened state of focus needed to finish well. And while we’re all human and can expect to take the bait and step out of our zone throughout our lives—engaging in factors like these and others like them—if we are going to grow to our maximum potential two things must happen:

  • We must increase awareness of what our zone is, how to get in it, and then recognize when we’ve come out of it so we leave it less often.
  • When we do bust out of our zone we need to recognize it faster, and return to it as soon as possible.

If we can do those two things consistently well, we will far surpass our past results as an organization, as well as improve over our former self as a leader.

Stay in Your Zone!

Thursday, April 13th, 2017

 Stay in Your Zone!

By Dave Anderson

 

Effective and consistent execution requires a combination of both skill set and mindset. The five-step execution process I lay out in my book, “It’s Not Rocket Science: Four Simple Strategies for Mastering the Art of Execution” provides a framework to develop the skill set. However, until you develop the mental focus, toughness, and consistency to want to execute daily—and to hold others accountable for doing likewise—simply having another process that is implemented only occasionally won’t help much, if at all.

Following are a handful of what I call “Game Changer Mindset Builders” (affirmations, of sorts) that focus on execution. I teach these in my workshops, and they have been helpful in influencing attendees to develop an execution mentality that helps them get more of the right things done both consistently and with more excellence. Reading them as a part of your morning motivational routine, discussing them in meetings, and working them into your everyday thinking and behaviors will be a key to executing the daily disciplines necessary to reach your vision—to help you close the gap between knowing what to do and actually doing it. The reality is, until you’re thinking right you are not likely to execute right.

Just like any athlete or other performer, we all have a “zone” where we are laser-focused, energized, effective, and resilient. Out of that zone, we are spread thin, overwhelmed, and trying to play catch up. It is tough to demonstrate a killer instinct or gain momentum when you are working outside your zone.  When you are in your execution zone work is fun, time flies, and you are getting results and making a maximum impact. By getting in your zone daily—preferably before you even get to work—you will get more done in less time, and do so with less people and fewer opportunities. That’s the power of execution: you accomplish more of what matters most, with less. Despite having a great execution process, until you are mentally checked in and locked in each day, you will miss your potential by a mile. Weaving these eight points into your thinking will help put you in your execution zone and keep you there day-in and day-out.

  1. I avoid zone busters.

Zone busters take me out of my zone. They break momentum, distract me, and drain urgency and killer instinct. I avoid zone busters, and if I slip into one I get out FAST. Zone busters include things like bitterness, blame, excuses, revenge, gossip, judging, wrong associations, garbage media, immoral activities, jealousy, envy, self-promotion, selfishness, worry, self-pity, complacency, taking offense, and the like.

  1. I prove myself over again every day.

Yesterday ended last night. I will prepare my mind, and prove myself over again today. I won’t borrow credibility, nor rehearse hurts from the past. I will bring it all, fully engage, and be totally used up by day’s end. I will live with a “stay hungry” Red Belt mindset.

  1. I don’t allow external conditions to dictate outcomes.

When things out of my control conspire against me, I still take responsibility. If I blame conditions it weakens me and takes me out of my zone, and I’m admitting I don’t have control or a solution—and I always proceed as though I have control and a solution. Thus, I will take responsibility and navigate through adverse conditions by focusing on the things I can control. I won’t let external conditions dictate the outcome.

  1. I have situations not problems.

Problems are negatives, and I won’t automatically label something as a negative, because it may be a positive in disguise. Problems weaken me and can take me out of my zone, whereas situations energize me and keep me laser-focused. I only have problems if I react wrongly to situations and thereby create them.

  1. I renounce excuses.

I don’t make excuses because excuses weaken me and others, and take us out of our zones. Excuses waste my energy and distract me from executing what matters most. I can’t have a killer instinct and make excuses simultaneously. Excuses are the DNA of underachievers, and they make me less as a person. They are the language of losers. I renounce them.

  1. I am responsible.

I take responsibility because doing so empowers me and keeps me in my zone. Taking responsibility preserves my self-esteem, earns respect, and keeps me focused on moving forward. Blame makes me a victim; blame is the anti-focus and is the language of losers. I will never blame. I will always take responsibility.

  1. I own it.

When it comes to my actions, doing my job, and handling any responsibility given to me, I OWN IT. Regardless of the conditions or outcome, I take complete responsibility, even if it is not technically all mine to bear. I own it without excuse or explanation because owning it keeps me in control and in my zone. When conditions beyond my control conspire against me, I STILL OWN IT, because my mindset is to navigate through conditions and still get results. I have two options every day: performance, or excuses—and I never choose excuses because I OWN IT.

  1. I will carry the load.

Going into every day, I’m aware that at least one person on my team may take the day off mentally, and possibly physically. It will never be me. I will pick up the slack, lead by the right personal example, and carry the team on my back if I have to. I’m the leader, and that’s what leaders do.

Most leaders develop a Game Changer mindset towards the end of the month, when time is running out and their paycheck and reputation are on the line. But if you want jump from being the occasional playmaker to the consistent game changer, you have got to develop the mindset to bring the necessary toughness, focus and energy to execute incessantly every day. And every day means EVERY DAY. #EDMED.